Refund policy

Last updated: November 4, 2025

We hope you love our product as much as we do, but if you're not completely satisfied, we’re here to help. You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase (such as an order confirmation or receipt) is required. Before sending any item back, please contact us to request a return authorization and receive return instructions.

Once your return is received and inspected, we will notify you by email whether your refund has been approved. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days. Shipping costs are non-refundable, and if a return shipping label is provided, the cost may be deducted from your refund.

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us and we’ll provide instructions.

If you haven’t received your refund within the expected timeframe, first check your bank account, then contact your credit card company or bank, as processing times may vary. If you’ve done all of this and still haven’t received your refund, please reach out to us directly.

To return a product, please mail to Sluz LLC 29 Pleasant St Cambridge, MA 02139. You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error or a defective product.

If you have any questions about our return and refund policy, don't hesitate to reach out.